FAQ

1、When are orders shipped?

A： If you've shopped with us in the past, you know that we do our best to ship the items on the same day if received and verified before 3 pm Chinese time. Whenever possible, we also like to send an email with your shipping notice and tracking information in the evening after your item is shipped. But please don't be surprised if your item arrives before our email does-especially around the holidays and during special sales.

2、When does the product arrive?

A： Most of our products are shipped from Atlanta. If you are in the US, It usually takes 2-4 business days to deliver by USPS, If you are in the UK or other countries, It usually takes 3-7 business days to deliver by DHL or FedEx.

3、How do I get a return/exchange meant?

A：Condition:

Products may be exchanged if you get products that are totally different from what was ordered.
Products have quality problems and cannot be repaired (although our products have high quality).
The goods must be in their original presentation box. That means the product hasn't been sized, worn, plastic removed, damaged, and so on. We can not accept a return that is not in the exactly same condition as we shipped to you.
We offer a 14-day exchange policy.

Send us an email about the problem as you received the products within 14 days. We will reply to you in 24 hours.
Make sure that the products are in their original condition. That means the product hasn't been sized, worn, plastic removed, damaged, and so on.
Pay for the price difference if you exchange another one (if there is any).
In addition, we will pay for the exchange shipping fee if it's our fault.
We offer a 14-day refund policy.

Before you send back the goods, please send us an email about your reasons within 14 days as you received them. We will process it in 24 hours so that we can avoid any unnecessary costs on both sides.
The goods must be in their original presentation box. That means the product hasn't been sized, worn, plastic removed, damaged, and so on. We can not accept a return that is not in the EXACT same condition as we shipped to you.
We'll refund you the amount that you paid for the item without any shipping fee.
All returns are at the customer's own cost. We recommend that you should insure the package, if you choose not to insure it, you will be liable for the lost or damaged product.
4、An item I love is sold out! when will you be restocking it？

A： You can contact us at beautifulqueenhair@gmail.com and we can try to track one down in the company for you.

B: We have 2 offline stores in Atlanta, so you can pick your parcels up if you are available.

5、We strive for providing 100% satisfaction to our customers. Please contact us by message if any questions. We will try our best to reply to you and resolve the problem within 24 hours.